It might take us a little while...
Over the last 12 month, the number of EFH orders received has astonished us!
In the 13 months to June 2021, we’ve shipped well over 10,800 units to some 60+ countries around the world.
We continue to receive orders at a rate we had never anticipated.
This huge success means shipments may not happen just as promptly as we’d all like.
We have a target of dispatching all orders within 15 WORKING DAYS, and that’s what we have recently been achieving.
Occasionally, we either need a day off, or we hit a peak of orders and that means we sometimes need to extend that dispatch expectation by a couple of days.
Recent reviews in
On the one hand, that’s brilliant for all of us. The EFH is clearly gaining in popularity!! As one reviewer said, “it’s now the ‘go-to’ film holder for camera scanning”.
On the other, it means that we’re likely to take a couple of days longer to dispatch orders.
Please note that these are working days, not calendar days.
The EFH project is still our fun ‘lockdown project’ and that means that we need just a little bit of down time too.
Please be patient – I guarantee you that we are working efficiently and as diligently as we are able and that your EFH unit, additional masks and accessories will be dispatched just as soon as possible.
The situation IS changing, almost day-by-day, however I want to be entirely up-front, open and honest about the likely delivery timescales of your EFH.
Why does it still take Sooo long?
We know you are keen to get your hands on your Essential Film Holder. We understand that.
Some buyers still have a rather unrealistic “AmazonPrime” expectation of next day delivery.
I’m really sorry, but that’s just not going to happen!
Each film holder is custom assembled and film-tested in-house - and I mean literally in our house, so please bear with us. We want everything to be as perfect for you as it is for every single buyer.
After, say, 15 working days after ordering, please feel free to make contact for an estimated dispatch date.
However, if you chase me 24 hours after purchasing, there’s very little I can do to speed the process – sorry!
Can I expedite the shipping for my delivery?
Sure, but note that paying for a fast courier does not imply we’ll be ready to ship it any faster than we would for everyone else.
Contact me and I will give you a price for expedited delivery using a premium courier service.
As a guide a 2-day FedEx to the
(Each location requires a different charge, so these are just examples, not commitments.)
Can I cancel my order after purchasing?
Having read the above, we hope you don’t feel the need to cancel, and that the short wait will be worth it.
However, if the wait becomes too long for you, then yes, of course, as with any “distance purchase”, you have the right to cancel and get a full refund.
Please note that if we’ve shipped your EFH, then you will need to send back your unopened parcel before we issue a refund.