We’re not quite as fast as Amazon...yet! As at end last month, we’ve shipped 36,500+ units to some 92+
countries around the world. We’re still
receiving orders at a rate we could never ever have anticipated. As one reviewer recently said, “The Essential Film Holder
is THE
‘go-to’ film holder for camera scanning”. Regular 5-star reviews in publications, both on- and
off-line, such as
Currently, we are achieving around 16-17 Working Days from your order to
dispatch. Please be patient – I guarantee you that we are working as
efficiently as we are able and that your EFH unit, additional masks and
accessories will be dispatched just as soon as possible – Thank you. |
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FAQ Why does it still take Sooo long? We know you are keen to get your hands on your Essential
Film Holder. We understand that. Some buyers still have a rather unrealistic “AmazonPrime” expectation of next day delivery. I’m really sorry, but that’s just not going to happen! Each film holder is packed in-house - and I mean literally
in our house, so please bear with us. We want everything to be as perfect for
you as it is for every single buyer. Pre-built units are always ’film tested;
before packing. You can monitor our live Dispatch Status here (https://clifforth.co.uk/OrderStatus/). This page will also give you latest shipping information and
details of any courier-related ‘challenges’, too. After, say, 17-18 working days after ordering, please feel
free email me for an estimated dispatch date. However, if you chase me 24 hours after purchasing,
there’s very little I can do to speed the process – sorry! Can I expedite the shipping for my delivery? Yes, you can. Contact me and I will give you a price for expedited
delivery using a premium courier service. As a guide, expedited processing and shipping typically
costs around an additional £25 - £35 for a 5 day service. Obviously, we cannot know about, or allow for courier
issues, but we have hit the 3 day goal on many occasions. Can I cancel my order after purchasing? Having read the above, we hope you don’t feel the need to
cancel, and that the short wait will be worth it. However, as with any “distance purchase”, you have the
right to cancel and get a full refund. Please note that if we’ve shipped your EFH, then you will
need to send back your unopened parcel before we issue a refund. You’ll
receive a full set of Terms once we process your order.
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