We’re not quite as fast as Amazon...yet! By the end of last month, we had completed more than
60,000 shipments to 100+ countries around the world. We’re still
receiving orders at a rate we could never ever have anticipated. As one reviewer recently said, “The Essential Film Holder
is THE
‘go-to’ film holder for camera scanning”. Five-star recognition from the
Thank you for your patience. We are working as efficiently
as possible, and your EFH unit, masks and accessories will be dispatched as
soon as possible. You can add extra masks immediately after purchasing your Essential Film Holder. |
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FAQ What about additional masks? You can add extra masks immediately after purchasing your Essential Film Holder. Currently there are 14+ types you can add, including 35mm
slides, XPAN wide format, 35mm Sprockets. 120 Borders, Half-Frame 35mm and plenty of other formats. Check your email for all the details. Why does it still take Sooo long? We know you are keen to get your hands on your Essential
Film Holder. We understand that. Please do not expect Amazon Prime-style next-day delivery.
That is simply not how EFH orders are prepared and dispatched. Each film holder is packed in-house - and I mean literally
in our house, so please bear with us. We carefully check each pre-built unit,
testing with film before packing. You can monitor our live Dispatch Status here (https://clifforth.co.uk/OrderStatus/). This page also gives you the latest shipping information
and details of any courier-related challenges. If your order has not been dispatched by the estimate
shown on the live Dispatch Status page, please feel free to email me for an
update. Contacting me shortly after purchase will not change your
place in the dispatch queue. Please check the live Dispatch Status page for
the current situation. Can I expedite the shipping for my delivery? Yes, you can. Contact me and I will give you a price for expedited
delivery using a premium courier service. As a guide, the expedited shipping service typically costs
a flat-rate £25 and normally takes around five days. Note that courier delays cannot always be predicted or
controlled. Can I cancel my order after purchasing? Having read the above, we hope you don’t feel the need to
cancel, and that the short wait will be worth it. However, as with any “distance purchase”, cancellation
rights vary by location. A copy of the Terms and Conditions will be emailed to you immediately
after order placement. Please note that if we’ve shipped your EFH, then you will
need to send back your parcel before we issue a refund.
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